At Your Service
Client Concierge.
Whether you seek styling counsel, care advice for your natural fibers, or order assistance, our advisors are here to assist your journey.
Frequent Inquiries
Answers to Common Questions.
When will my handcrafted bag arrive?
Every piece is thoughtfully packaged and dispatched within 5 business days. Once on its way, you will receive tracking updates via email. We provide complimentary insured delivery on all signature orders.
How should I care for natural bamboo and raffia?
Natural bamboo and woven raffia thrive when kept away from excessive moisture and direct sunlight. To clean, gently wipe with a dry soft cotton cloth or a light soft-bristle brush. Store your piece in its protective dust bag with tissue stuffing to preserve its sculpted shape.
What is your return and exchange policy?
We want you to carry a piece you truly adore. We accept returns within 7 days of delivery, provided the handbag is unused, in original condition, and accompanied by all tags and packaging.
Are all NAIVORY pieces handcrafted?
Yes. NAIVORY is rooted in slow, conscious craftsmanship. From handwoven bamboo structures to artisanal raffia ruffles and suede linings, each bag is crafted with human patience and enduring intention.